F.A.Q.
- Clean the FXR Glass whiteboard surface periodically with water or glass cleaner (such as Windex™). No expensive dry erase board cleaners are required or recommended.
- All Glass boards come with an acrylic marker tray holder, Eraser and four sample magnets.
- We offer a ten-year manufacturing warranty on all glass boards and one year on accessories products, paint, and in addition, we offer a lifetime surface warranty against ghosting or staining on FXR Glass boards. Contact FXR Glass for additional Details [email protected].
- Please email all orders to [email protected]
- Please contact FXR Glass local Representative or email us at [email protected]
- Quantities discount available starting 15 units, please work with your local representative or contacts us at [email protected]
- 7-10 business days – since we have everything in house, work with your representative if you need your order sooner, we can accommodate some request depending on project size and client relationship.
- All FXR Glass boards are shipped via Freight or dedicated truck depending on the size of the project. Dock to dock, if lift gate is needed, please advise during quoting process.
- The packaging method we use depends on the size of your shipment and the number of items in your order.
- No, we base freight charges on product weight and shipping location, which ensures that you will never pay too much for freight.
- Your delivery should arrive in good condition. Please unpack and inspect your delivery to check for concealed damage before signing the delivery receipt. In case of damage, please follow this procedure to ensure prompt resolution or credit: You have the right to reject the shipment. Should that occur, the shipment will be returned to FXR Glass, and FXR Glass will file a freight claim on your behalf. If you accept the damaged shipment, in order for FXR Glass to file a freight claim on your behalf, you must note the nature of the damage on your delivery receipt. Make sure the delivery person also notes damage information on the delivery receipt. Save all damaged products and damaged cartons for inspection purposes. Please notify your FXR Glass local representative or send a claim to [email protected]. You have 2 business days to report concealed damage, or FXR Glass will not be able to file a freight claim on your behalf.
